Terms of service
Plain-language terms for using Viarify. Please read them before you pay.
Last updated: this is a draft for review
1. Who you are contracting with
Viarify is a trading name of Viarify Ltd, registered in England & Wales (company number PLACEHOLDER), registered address PLACEHOLDER — registered address, United Kingdom.
2. We are independent of the U.S. government
Viarify is an independent, privately owned service. We are not affiliated with, endorsed by, or acting on behalf of the U.S. government, U.S. Customs and Border Protection, or the Department of Homeland Security. You can apply directly on the official ESTA website for the government fee alone.
3. What our service is
You pay us to prepare, check and submit your ESTA application. In practice that means: we collect your details, verify your passport and identity through our verification provider, review your answers for errors and inconsistencies, and then a member of our team files the application with U.S. authorities on your behalf. Filing is carried out manually by our staff after your payment clears — there is no automated connection between this website and any government system.
4. What we charge
The total price shown before payment includes both our service fee and the official U.S. government charge of $40.27 ($10.27 application fee + $30 authorisation fee if approved). You may apply directly on the official ESTA website and pay only the government charge.
5. What we cannot promise
Only U.S. authorities decide whether to grant travel authorisation. We cannot guarantee approval, a particular decision time, or entry to the United States — border officers make the final admission decision at the port of entry. We commit to filing your application within 24 hours of receiving cleared payment and complete information.
6. Your responsibilities
You must give accurate, truthful and complete information, and you confirm you are authorised to submit the details of anyone you apply for. Errors caused by information you supplied incorrectly are not our responsibility, though we will help you correct them wherever we can.
7. Cancellation and refunds
Our refund position is set out in the refund policy, which forms part of these terms. Because we start work immediately, you consent to us beginning the service during the statutory 14-day cancellation period and acknowledge that your right to cancel ends once the service has been fully performed.
8. Liability
Nothing here limits liability for death, personal injury or fraud. Otherwise our total liability to you is limited to the fees you paid us. We are not liable for missed travel, accommodation costs or consequential losses. PLACEHOLDER: confirm with your insurer and legal adviser before launch.
9. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.