Refund policy
What you can get back, and when. Written to be readable before you pay, not after.
Last updated: 19 September 2026
Two parts to your payment
Your total is made up of the official U.S. government charge of $40.27 and Viarify's service fee. They behave differently, so we treat them separately below.
A. Before Viarify starts work
If Viarify has not begun providing the service and has not paid any official government fee on your behalf, you are entitled to a full refund.
B. Cancellation after work has started but before completion
Where applicable law provides a cancellation right and you cancel after expressly requesting Viarify to begin work during that cancellation period, Viarify may retain only an amount reasonably proportionate to the work already performed and any official fee that has already become non-recoverable, where permitted by law.
C. Government fee before filing
If the ESTA application has not yet been filed and no government fee has been paid, the full government-fee portion is refundable.
D. Government fee after filing
Once an ESTA application has been filed and the applicable U.S. government processing charge has become non-refundable, that amount cannot be refunded by Viarify. If the U.S. government charges an authorisation component only when an ESTA is approved, and that component has not become payable because the application was not authorised, we refund the corresponding amount originally allocated to that component to your original payment method. Viarify cannot promise to refund any amount the U.S. government has retained and that Viarify cannot recover.
E. Viarify error
If an error caused solely by Viarify requires you to re-file, Viarify will correct the error without an additional Viarify service charge. Where appropriate under the circumstances, we will refund the Viarify service fee. We cannot promise to reverse or recover a government fee unless that is actually possible.
F. After full performance
Once Viarify has fully performed the contracted service following your express request to begin during an applicable cancellation period and acknowledgement of the consequences, the statutory cancellation right may no longer apply. This does not affect rights relating to services that were not provided with reasonable care and skill or other mandatory consumer rights.
G. Refund processing
Email support@viarify.com with your application or tracking ID. We aim to acknowledge within one working day and process approved refunds within 5 to 10 working days. Approved refunds are returned to the original payment method.