Refund policy

What you can get back, and when. Written to be readable before you pay, not after.

Last updated: this is a draft for review

Two parts to your payment

Your total is made up of the official U.S. government charge of $40.27 and Viarify's service fee. They behave differently, so we treat them separately below.

The government portion

Once we have filed your application, the government fee has been paid to U.S. authorities and cannot be returned by us, whatever the outcome. If your application is refused, the $30 approval element is not charged. If we have not yet filed, the government portion is returned in full.

Our service fee

Before we start work — full refund of the service fee. PLACEHOLDER: define the cut-off window.
After filing — the service has been performed, so the service fee is not normally refundable. PLACEHOLDER: confirm final wording.
If we make a mistake — if an error on our side causes a refusal or a re-filing, we correct it at no cost and refund the service fee. PLACEHOLDER: confirm.
If your application is refused on eligibility grounds — PLACEHOLDER: state whether the service fee is refunded, partially refunded, or retained.

How to request a refund

Email support@viarify.com with your tracking ID. We aim to acknowledge within one working day and to process approved refunds within 5 to 10 working days, back to your original payment method.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.